The Problem
Your Teams Lose Time Every Day
Scattered emails, missed requests, duplicated work, and knowledge that disappears when someone leaves. Sound familiar?
The Platform
One Platform for Every Department
From IT and Engineering to HR, Operations, Finance, and Customer Support, Inzodesk adapts to any team in minutes, with no code and no consultant required.
Up and Running in Minutes
Set up your workspace and invite your team in under 30 minutes. No painful migration, no external help needed.
Multi-Channel Ticket Intake
Capture requests from email, web forms, chat, or API, all routed automatically into a single organized queue. Nothing falls through the cracks.
Fully Customizable Workflows
Custom ticket forms, fields, automation rules, configurable SLAs, and filtered views. Each team builds its own flow without disrupting others.
Living Knowledge Base
Capture solutions from every resolved ticket automatically. Build a living institutional memory that's searchable, accessible to all, and enriched in real time.
Real-Time Collaboration
Internal notes, expert mentions, cross-team ticket sharing, and live comments. No issue stays blocked for lack of communication.
Dashboards & Reporting
Clean, modern, fully customizable dashboards. Track SLAs, volumes, satisfaction, and performance by agent or team in a single click.
Enterprise-Grade Security
GDPR compliance, end-to-end encryption, SSO authentication, granular role management, and full audit logs. Enterprise power, without the complexity.
Powerful Automation
Build complex business rules without code: automatic escalations, smart assignments, conditional notifications, and automated responses.
Roles & Permissions
Define exactly who sees what and who can do what, by department, level, or function. Granular access control across every team.
AI Ticket Summarization
Summarize any ticket, including all linked child tickets, into a concise brief for your support team. Agents catch up on the full context in a few seconds. Every AI-generated summary can be reviewed and edited before it's shared.
AI-Powered Knowledge Capture
Coming SoonTurn resolved tickets into knowledge base articles automatically, with AI. Agents review and approve every draft before publication, so your knowledge base keeps improving as your team solves new problems.
In Action
See It Working Across Your Organization
A short tour through the actual product. No mockups.
For Every Team
Built for Every Function in Your Company
Whether you're in IT, HR, Operations, Finance, Engineering, or Customer Support, Inzodesk gives your team the tools to do their best work.
IT & Engineering
Manage incidents, track bugs, and resolve technical issues with full traceability and smart escalation rules.
HR & People
Handle onboarding requests, policy questions, and employee support in one place, with full visibility and SLA tracking.
Operations & Facilities
Track field requests, maintenance tickets, and operational workflows effortlessly, from any device, anywhere.
Finance & Legal
Manage internal requests, approvals, and compliance queries with full audit trails and granular access control.
Customer Support
Deliver fast, consistent, and personalized support across every channel: email, chat, web form, and API.
How it works
From Request to Resolution in Minutes
One traceable flow, from the moment a ticket comes in to the moment its resolution lands in your knowledge base.
Why Inzodesk
Different by design
Light enough for a 5-person team, structured enough for a 500-person org. The same Inzodesk in both.
No-Code Setup
Live in 30 minutes. No IT project, no consultant, no migration headache.
Adapts to Any Team
Custom forms, fields, workflows, and SLAs per department. Your rules, your way.
Built for Speed
Faster ticket routing, instant knowledge access, and automation that cuts manual work dramatically.
Global & Scalable
Used by teams across 30+ countries. From 5 agents to 5,000, with no tool change and no surprise costs.
Knowledge Base
Your Team Gets Smarter With Every Ticket
Every resolved ticket is a learning opportunity. Inzodesk captures solutions automatically and makes them instantly searchable for everyone.
Security & Compliance
Enterprise-Grade Security, Without the Complexity
Built to meet the most demanding security and compliance requirements, from GDPR to SOC 2, so your IT and security teams can rest easy.
AES-256 Encryption
All data in transit and at rest is encrypted to the highest industry standards.
GDPR Compliant
European hosting available, signable DPA, and built-in data subject rights management.
SSO & MFA
SAML 2.0, Okta, Azure AD, and multi-factor authentication for every account.
SOC 2 Type II
Certified and audited. Your IT and security teams can rest easy.
Real Impact
Results Your Team Will Feel From Day One
Teams typically see results in the first month: faster ticket resolution, fewer repeat questions, and clearer visibility into who owns what.
Teams close tickets up to 3× faster with structured workflows and instant knowledge access.
A living knowledge base means agents stop answering the same questions over and over.
Most teams are fully operational within 30 minutes of signing up. No IT project required.
Every request, every status, every SLA, tracked and visible in real time.
FAQ
Common questions
Quick answers to what we hear most. Don't see your question? Reach the team via contact.
What is Inzodesk?
Inzodesk is a modern helpdesk platform that lets IT, HR, Operations, Finance, and Customer Support teams manage requests, track issues, and share knowledge from a single platform. No code or consultant required.
How long does setup take?
Most teams are fully operational within 30 minutes. You set up your workspace, invite your team, and start handling tickets, with no migration project required.
Which departments can use Inzodesk?
Inzodesk works for any team that handles requests, including IT and Engineering, HR and People, Operations and Facilities, Finance and Legal, and Customer Support. Each team can build its own ticket forms, workflows, and SLAs without disrupting others.
Is Inzodesk GDPR compliant?
Yes. Inzodesk is built for European data protection from day one, with GDPR compliance, end-to-end encryption, SSO authentication, granular role management, and full audit logs.
Does Inzodesk include AI features?
Yes. AI Ticket Summarization is available today and summarizes any ticket, including all linked child tickets, into a concise brief for your team. AI-Powered Knowledge Capture is coming next, turning resolved tickets into knowledge base articles automatically.